Shipping policy

At Veloura, we want you to know what to expect from checkout to delivery. For shipping questions, contact support@velourausa.store.

Shipping destinations and costs

We currently ship to eligible addresses within the United States. Standard shipping is free on every order — no minimum order value and no shipping charge at checkout.

Available delivery services and any applicable charges are displayed at checkout before you place your order. If your address is not supported at checkout, please contact us before ordering.

Processing and delivery times

• Order processing: 1–3 business days after payment confirmation.
• Standard shipping transit: 5–11 days after dispatch for most orders.
  

Most orders arrive within 7–16 days of purchase. A minority take longer — please allow up to 30 days before treating an order as lost.

Business days exclude weekends and public holidays. Processing time is separate from transit time.

These are estimates, not guaranteed arrival dates. Any product-specific shipping information disclosed before purchase applies to that order. We will communicate material delays rather than silently extend the shipping timeframe.

Tracking your order

When your order is dispatched, we will send a shipping confirmation with tracking information. Tracking may not update immediately while the carrier receives and scans your package.

If tracking is missing or your order has passed its estimated delivery window, email support@velourausa.store with your order number.

Shipping delays and cancellations

If we cannot dispatch your order within the timeframe promised when you purchased, we will notify you, provide an updated estimate when available, and explain your options to accept the delay or cancel for a refund of the unshipped order.

Where your consent to a delay is required, we will obtain it. If we cannot fulfill your order or you exercise an applicable cancellation right, we will issue the required refund promptly.

Address changes

Please check your delivery address before placing an order. Contact us immediately if you need to correct it.

We will try to accommodate changes before dispatch, but changes may not be possible after fulfillment begins. If an address error causes a parcel to be returned, we will explain the available options and any applicable, lawful reshipping costs before arranging another delivery.

Missing, damaged, or incorrect deliveries

If your package is missing, arrives damaged, or contains the wrong item, contact support@velourausa.store with your order number and a description of the issue. Photos of damaged packaging or products can help us investigate.

We will work with the fulfillment provider or carrier to resolve the issue and arrange an appropriate replacement or refund where applicable. A carrier's delivery scan does not automatically prevent us from reviewing a non-delivery claim.

Separate shipments

Items in the same order may arrive separately. Where this happens, we will provide the available tracking information for each shipment.

Your rights

This policy does not limit any rights or remedies available under applicable consumer law.