Return and Refund Policy

For return, refund, or product concerns, contact support@velourausa.store. Please include your order number so we can assist you.

Our 30-day return window

You may request a return within 30 calendar days after receiving your order.

For a change-of-mind return, the product must be unused, undamaged, and returned with its original packaging, accessories, and included components. Any hygiene seals supplied with the product must remain intact.

Proof of purchase is required. An order number or order-confirmation email is sufficient.

Personal-care products and hygiene

The Veloura Electric Razor and shaving attachments are personal-care products. Under our voluntary change-of-mind policy, we do not accept products that have been used on the skin or whose hygiene seals have been broken.

This restriction does not exclude claims concerning faulty, damaged, incorrect, or misdescribed products, or override rights provided by applicable law.

Our 30-day return policy is not a trial-use or satisfaction guarantee for used products.

How to request a return

1. Email support@velourausa.store within the applicable return window.

2. Include your order number, the item you wish to return, and the reason for your request.

3. Wait for our return authorization and shipping instructions before sending the item.

For an approved voluntary return, we will provide the correct return destination and instructions. Please do not return products to a supplier or to an address printed on the original shipping parcel unless we specifically instruct you to do so.

Authorized return address: Veloura, 1008 Ravendale Ct, Naperville, IL 60540, United States

Return authorization helps us identify and process your package; it does not remove any statutory cancellation or return rights.

Return-shipping costs

Change-of-mind returns: the customer is responsible for return shipping.

For a confirmed defective, damaged, incorrect, or misdescribed product, Veloura will cover reasonable necessary return-shipping costs where a return is required.

We do not charge a restocking fee for eligible returns.

Faulty, damaged, or incorrect products

Please inspect your order when it arrives and contact us promptly if there is a problem. Include photos or a short video where reasonably helpful.

We will review the issue and arrange an appropriate remedy, which may include a replacement, repair, or refund, subject to applicable law. The change-of-mind hygiene restrictions do not apply to these claims.

If a battery appears swollen, leaking, overheated, or otherwise damaged, stop using and charging the product. Contact us for safe handling and return instructions before mailing it.

Sale items and exchanges

Discounted products are eligible under the same return conditions unless a lawful final-sale restriction was clearly disclosed before purchase. No final-sale restriction removes rights relating to faulty or misdescribed goods.

For an exchange, contact us first. Depending on availability, we may arrange a replacement or process an eligible return so you can place a new order.

Refunds

We will notify you after receiving and inspecting your return and explain whether it has been approved.

Approved refunds will be issued to the original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may take additional time to display the credit.

For an eligible change-of-mind return, we refund the amount paid for the returned item and applicable refundable taxes. Any separately paid original shipping charge is non-refundable unless applicable law requires otherwise. We do not deduct an invented shipping charge from an order that originally shipped free.

Refunds for cancellations, non-delivery, faulty goods, or other legally protected claims will include any additional amounts required by law.

If more than 15 business days have passed since refund approval, contact support@velourausa.store.

Order cancellations

Contact us as soon as possible if you want to cancel an order. We will try to stop fulfillment, but cancellation may not be possible once the order is being dispatched. Applicable return rights and legal cancellation rights remain available.

Your consumer rights

This policy provides a voluntary return option in addition to your legal rights. Nothing here limits mandatory rights concerning faulty goods, misdescription, cancellation, refunds, or applicable warranties.