Delivery is available only to addresses within the United States under the timelines and conditions described below.
We ship within the United States only. Standard shipping is free on every order — no minimum order value and no shipping charge at checkout.
How long delivery takes
Your order goes through two stages, and the total is what matters to you:
Processing: 1–3 business days after payment confirmation. This is the time to pick, pack and dispatch your order.
Transit: 5–11 days after dispatch for most orders.
In practice, most orders arrive within 7–16 days of purchase. A minority take longer. Please allow up to 30 days before treating an order as lost, and contact us at any point if you are concerned — we would rather hear from you early.
We ship from an overseas fulfilment partner, which is why delivery takes longer than a domestic-warehouse retailer. We would rather tell you that up front than promise a date we cannot keep. These are estimates, not guarantees, and customs clearance, weather or carrier backlogs can extend them. If your order is going to be materially late, we will tell you rather than let you wonder, and you can choose to wait or cancel any unshipped order for a full refund.
Tracking
You will receive a shipping confirmation with tracking once your order is dispatched. It can take a few days for the carrier to register the first scan, and tracking may appear to pause while a parcel is in transit between countries. That is normal. If tracking has not moved in 10 business days, contact us.
Wrong address, lost and undelivered parcels
Please check your shipping address at checkout. We cannot reroute a parcel once it has been dispatched, and we cannot refund orders lost because of an incorrect or incomplete address.
If a parcel is marked delivered but you cannot find it, check with neighbours and your building's mail room first, then contact us. A carrier's delivery scan does not by itself close a non-delivery claim. If a parcel is genuinely lost in transit we will replace it or refund you in full.
Damaged or incorrect deliveries
If your order arrives damaged or is not what you ordered, contact us with your order number and a photograph. We will replace it or refund it, including any shipping you paid, and you will not pay to send anything back.
Separate shipments
Items in one order may arrive separately. Where that happens we will send tracking for each shipment.
Contact
Veloura, 1008 Ravendale Ct, Naperville, IL 60540, United States
support@velourausa.storeWe ship within the United States only. Standard shipping is free on every order — no minimum order value and no shipping charge at checkout.
How long delivery takes
Your order goes through two stages, and the total is what matters to you:
- Processing: 1–3 business days after payment confirmation. This is the time to pick, pack and dispatch your order.
- Transit: 5–11 days after dispatch for most orders.
In practice, most orders arrive within 7–16 days of purchase. A minority take longer. Please allow up to 30 days before treating an order as lost, and contact us at any point if you are concerned — we would rather hear from you early.
We ship from an overseas fulfilment partner, which is why delivery takes longer than a domestic-warehouse retailer. We would rather tell you that up front than promise a date we cannot keep. These are estimates, not guarantees, and customs clearance, weather or carrier backlogs can extend them. If your order is going to be materially late, we will tell you rather than let you wonder, and you can choose to wait or cancel any unshipped order for a full refund.
Tracking
You will receive a shipping confirmation with tracking once your order is dispatched. It can take a few days for the carrier to register the first scan, and tracking may appear to pause while a parcel is in transit between countries. That is normal. If tracking has not moved in 10 business days, contact us.
Wrong address, lost and undelivered parcels
Please check your shipping address at checkout. We cannot reroute a parcel once it has been dispatched, and we cannot refund orders lost because of an incorrect or incomplete address.
If a parcel is marked delivered but you cannot find it, check with neighbours and your building's mail room first, then contact us. A carrier's delivery scan does not by itself close a non-delivery claim. If a parcel is genuinely lost in transit we will replace it or refund you in full.
Damaged or incorrect deliveries
If your order arrives damaged or is not what you ordered, contact us with your order number and a photograph. We will replace it or refund it, including any shipping you paid, and you will not pay to send anything back.
Separate shipments
Items in one order may arrive separately. Where that happens we will send tracking for each shipment.
Contact
Veloura, 1008 Ravendale Ct, Naperville, IL 60540, United States
support@velourausa.store