We want you to be satisfied with your Veloura razor. If it is not right for you, you may return it within 14 days of delivery for a full refund.
What we accept
Returns are accepted whether or not the product has been opened or used. We understand that a shaver has to be tried on your own skin to know if it suits you. Please return the razor and its accessories in the original packaging where possible.
We cannot accept returns of items that are damaged through misuse or accident, or items returned more than 14 days after delivery.
Return shipping
Return shipping is free. Email info@urban-nest.online with your order number and we will send you a prepaid return label. Do not send an item back before contacting us — returns received without a label we issued cannot always be matched to an order.
Refunds
Once your return arrives, we inspect it and email you to confirm. Approved refunds are issued to the original payment method within 5 business days of that email. How long the money takes to appear depends on your bank or card issuer, and is outside our control.
Original shipping charges are refunded only where the return is the result of a faulty or incorrect item.
Faulty or incorrect items
If your razor arrives damaged, faulty, or is not what you ordered, contact us within 14 days of delivery with your order number and a photograph of the item. We will replace it or refund it in full, including any shipping you paid, and you will not need to pay to send anything back.
Exchanges
We do not process direct exchanges. Return the original item for a refund and place a new order.
Cancellations
Orders can be cancelled before they are dispatched. Because we aim to dispatch within 1–2 business days, email us as soon as possible. Once an order has shipped it must be handled as a return.
Contact
Veloura, 1008 Ravendale Ct, Naperville, IL 60540, United States
info@urban-nest.online