We want you to be satisfied with your Veloura razor. You may request a return within 30 calendar days of receiving your order. To start one, email support@velourausa.store with your order number.
Change-of-mind returns
The razor is a personal-care product, so a change-of-mind return must be unused, with any hygiene seals intact, and returned complete with its original packaging and accessories. We cannot resell a shaver that has been used on the skin, and we do not accept those back under this voluntary policy.
For a change-of-mind return, you are responsible for return shipping. We do not charge a restocking fee.
Faulty, damaged or incorrect items
This is different, and your rights here are not limited by anything above. If your razor arrives damaged, develops a fault, or is not what you ordered, contact us with your order number and a photograph or short video. We will replace it or refund it in full, including any shipping you paid, and we cover the cost of return shipping.
If a battery appears swollen, leaking or overheated, stop using and charging the product immediately and contact us before mailing it, so we can give you safe handling instructions.
How to return
- Email support@velourausa.store within 30 days of delivery with your order number and the reason.
- Wait for our return authorisation and instructions before sending anything.
- Send the item to the address we confirm.
Authorised return address: Veloura, 1008 Ravendale Ct, Naperville, IL 60540, United States. Please do not return items to any address printed on the original parcel unless we specifically tell you to — returns sent elsewhere cannot always be matched to your order.
Refunds
Once your return arrives we inspect it and email you to confirm. Approved refunds are issued to the original payment method within 10 business days, or sooner where required by law. How long the money then takes to appear depends on your bank or card issuer.
For an eligible change-of-mind return we refund the price paid for the item and any refundable taxes. Because shipping was free, no shipping charge is deducted. Refunds for faulty goods, non-delivery or cancellation include everything required by law.
If more than 15 business days have passed since we confirmed your refund, contact us.
Exchanges and cancellations
We do not process direct exchanges — return the original for a refund and place a new order.
To cancel, contact us as soon as possible. We will stop the order if it has not yet been dispatched. Once it has shipped it must be handled as a return.
Your consumer rights
This policy offers a voluntary return option in addition to your legal rights. Nothing here limits mandatory rights concerning faulty, misdescribed or undelivered goods.
Contact
Veloura, 1008 Ravendale Ct, Naperville, IL 60540, United States
support@velourausa.store